0800 231 5914

24/7 Customer Support

Top-level customer support is at the heart of everything we do at UKFast Enterprise.

Not only do we pride ourselves on our unrivalled hosting expertise and our commitment to maintaining 100 per cent uptime for our clients, we also aim to set standards in the industry with our approach to customer service and technical support.

We know when outsourcing your IT you need a guarantee that your outsourced infrastructure will perform brilliantly all the time and, if performance does ever drop below 100 per cent, you need to be kept informed and reassured that any problem will be dealt with professionally and with minimum disruption.

If an issue does occur, we inform our client, not the other way around. Extensive round-the-clock monitoring of our network hardware, circuits and power provide our engineers with early warning alert signals via email, SMS and web interfaces 24 hours a day.

Enterprise clients benefit from our Platinum support package, with a dedicated phone number to senior Enterprise engineers and a transparent escalation process. By allowing direct contact with our solutions architects and engineers, you'll get advice and expertise from the people who actually built your systems; experts in our full suite of hosting technologies. In addition, you'll receive detailed specifications, materials and reports - from initial specification to regular account reviews.

What's more, our Enterprise specialists - who have many years of experience dealing with clients' bespoke solutions - work closely with engineers, marketing professionals and solutions architects as one dedicated team working towards the same goal of delivering the best service and outstanding customer support. Our focus on communication means you'll never need to explain your problem twice.

We prioritise safety and security over client budget and, in an environment where time is precious, we make sure appropriate action is taken at the earliest opportunity.

We incentivise our engineers to achieve regular certifications with Microsoft, Cisco and Red Hat. All Enterprise Windows engineers are qualified to MCSE/MCITP as a minimum and for Linux engineers, RHCE is the minimum certification required. All network and data centre engineers are qualified to CCNA as a minimum.

We're also a Microsoft Gold Certified Partner and VMware Enterprise Services Provider, demonstrating our commitment to providing the highest level of Microsoft-specific support in the industry.

 

Call now on 0800 231 5914 to discuss your IT solutions with one of our consultants

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